Head Office: 01277 844 360

About Us

Established since 1996, and now a part of Lloyd & Whyte Group, DCR are a specialist insurance broker with the combined experience and expertise of over 50 years in our chosen sectors. 

We are Direct Corporate Risks

We are driven by our ambition to serve our Clients, our People and our Communities through charitable giving and providing optimum insurance cover to protect their businesses. The industries we currently specialise in are; Waste & Recycling, Haulage, and High Risk Liability sectors. We have deliberately focussed on specific sectors, choosing to operate, only in markets where our positioning and proposition adds value to our clients & key stakeholders.

DCR truck
Our Purpose

“We are a specialist broker, driven by our ambition to serve our Clients, our People, and our Communities through charitable giving”

Our Purpose is to make a positive impact through:

  • The provision of exceptional insurance services to our Clients
  • Creating an environment where our People can thrive and succeed
  • Support good causes, through the Benefact Group which donates all available profits to charity.
DCR building
The DCR Difference
  • We embed our specialisms within every facet of our organisation, setting clearly defined internal values which provide the framework for our operations.
  • Market-leading propositions designed around the needs of our clients with an emphasis on service and long-term value.
  • We aspire to exceptional service and set clearly defined standards using strict internal SLAs.
  • We are visible within the sectors we operate in, combining personal connections with a partnership approach to business relationships including trade associations and event organisers.
DCR Young professionals having a discussion at a meeting in a modern office
Our Philosophy

Insurance contracts and risk management services are highly complex, designed to protect a business against losses to its assets and to safeguard potential liabilities from its operations. We believe the only way to properly protect our clients is to have a deep, fundamental understanding of not only our clients’ business, but also the industry they work in and the macro/micro risks which affect it.

We are intentional about which sectors we work in, operating only in markets where our positioning and proposition adds value to our clients and stakeholders.

DCR Skyscrapers of The City in London at sunrise in 2014. Buildings include 122 Leadenhall Street (aka the Cheesegrater), 30 St Mary Axe (aka The Gerkin) and 20 Fenchurch Street (aka The Walkie-Talkie)
Our Values

As part of Lloyd & Whyte Group, we embed the core values of Fun, Supportive, Partnerships, Professional and Ambition into our business. Our values guide our business decisions; how we implement them defines our culture.

We believe in creating a culture where our People’s behaviours are aligned with our values, understanding that the “how” we work is just as important as the “what” we do. We nurture our People, supporting their personal development, empowering them to deliver exceptional services to our clients.

For expert insurance advice please call us 01277 844 360

Meet The DCR Team

Benn Houghton
Managing Director

Benn has 20 years’ experience in the insurance industry, with most of his time specialising in high risk sectors including Waste & Recycling, Hazardous & Environmental and Haulage.

In his spare time, Benn enjoys spending time with his family, at the gym or can occasionally be found hiking in the Peak District.

Darren Bird
Client Director

Darren has over 30 years of experience in the insurance industry and is our in-house expert and technical lead for the RHAIS Waste Division. Darren holds responsibility for our larger waste & recycling clients, as well as key Haulage accounts; whilst ensuring that the highest standards of day-to-day service and claims standards are delivered.

James Blea
Client Director

James has been with the business for over 10 years, bringing over 15 years of insurance experience to the team, with a speciality in Waste & Recycling and High Risk Liability, as well as Haulage and Warehousing Risks. James works alongside Darren within our RHAIS Waste Division and is the RHAIS representative for the West.

In his spare time, James is a keen golfer and enjoys spending time with his family.

Liam Chatfield
Development Manager

Liam is our Senior Client Executive and brings with him a wealth of experience after 10 years of insuring the haulage industry. Having supported a wide range of businesses over the years, he feels that “it’s not just about price, although that is certainly an important factor. I like to demonstrate our value, by getting to the heart of my client’s issues. Whilst every client is different, chances are I have come across similar situations before.

Ryan Warfield
Senior Client Executive

Ryan has over 10 years’ experience in insurance, with expertise in all elements of haulage risks, and is one of our lead experts within the complex Liability and Financial Lines policies.

Being our only executive based in the South West, Ryan looks after a significant client base and prides himself on delivering the best-in-class for service standards.

In his spare time Ryan is an avid golfer and enjoys travelling with his partner.

Jamie Turvey
Senior Client Executive

Jamie has 15 years of experience in the insurance industry. His current job role is a Senior Client Executive. bringing expertise for Haulage Risks, which include, Motor, Employers & Public Liability, Freight Liability plus many more. 

He is based in the South East and is a huge football fan. He enjoys playing golf in his spare time. 

Sam Burton
Senior Client Executive

Sam is our Senior Client Executive with over 13 years experience in the insurance industry with expertise in all aspects of Haulage and Fleet risks. 

Sam is our only executive based in Cornwall and looks after a sizeable client base and ensures to provide the highest of standards. 

In his spare time Sam can be found on the golf course or watching local sport teams and is also the chairman of his local snooker club. 

Ollie Witmarsh
Senior Client Executive

Ollie has been working in the insurance industry since 2008. He was an Underwriter for 10 years before becoming a Commercial Broker in 2020, specialising in Fleet risks. He obtained his Advanced Diploma in Insurance (ACII) in 2013. . .

He is based in the South East. In his spare time, he enjoys long bike rides and walks with his wife and 3 children.

Luci Jeeves
Head of Key Accounts

Luci has worked in insurance for 13 years, starting with private car and home, then moving to commercial insurance 7 years ago. Due to the change in the market since she has started, she has gained better knowledge and experience, building good relationships with insurers and refining her area of expertise. Luci’s daily job role is to manage the Administration Team, processing vehicle change, driver referrals, invoicing all adjustments and day to day queries for the running of the business. 

She is based in Essex and in her free time she enjoys going to the gym and spending time with friends and family. 

Sam English
Key Accounts Manager

Sam has been with the business for 16 years and in total offers over 30 years’ experience working within the insurance industry.

Sam works alongside the Client Directors and Sales Executives on larger waste & recycling clients, as well as Haulage accounts whilst ensuring that the highest standard of service is given.

In her spare time she enjoys spending time with her Grandchildren and her husband of 34 years.

Amie Felton
Senior Claims Handler

Amie has over 20 years experience within the insurance claims industry, predominantly with large insurers. She has dealt with claims for personal, motor trade and commercial lines as well as dealing with complaints when they arise. 

Outside of work, Amie enjoys going on long distance hikes, encouraging her son and daughter to join her.

Derry Daly
Senior Claims Advisor

Derry has been with the company for over 17 years and is a client claims adviser having obtained comprehensive experience of all insurance covers from Motor Fleet, Material Damage, Liability,

Plant Machinery, Goods In Transit and Professional Indemnity claims. Derry aims to provide clients with lifetime value for all their insurance needs by being dedicated to customer service and striving to develop long-term relationships with clients whilst keeping their best interests at heart.

Derry has developed excellent professional relationships with our larger clients especially in the Waste & Recycling sector. Derry also works along with the claims staff of various insurers with the goal of securing the best possible outcome for clients.

In his spare time Derry enjoys reading, having a keen interest in history and in travelling with his family and friends around the UK and to the various UK Museums and historical sites. He intends to pursue a degree after reaching his retirement.

Darren Cordery
Head of Claims

Darren has over 20 years insurance claims experience from working for independent brokers to multinational insurance companies. Within the claims team Darren manages the RHA Insurance Services Clients and provides the vital link between the client and the insurance company.

In his spare time Darren likes to attend a variety of sporting events with friends and family.

Michelle Hicklin
Claims Advisor

Michelle has over 15 years of experience within the insurance Industry and has specialised in outwards reinsurance claim recoveries.  Michelle has been with the business for 2 years and works in the claims department ensuing that our clients’ needs are met and claims are dealt with in a professional and timely manner.

In her spare time, she loves socialising and spending time with her husband, two kids and dog Elsie.

Samantha Watling
Accounts Assistant

Sam has over 15 years of experience within Accounts, from treasury to financial reporting. Sam has been with the business just under a year and works as the main Accounts Assistant dealing with finance applications and accounts receivable which enables her to build up relationships with the client and their accounts team. 

In her spare time, Sam is a fitness instructor and teachers 4 times a week. She also loves watching her two boys play football and cricket and when she can fit in a spot of shopping. 

See What Clients Say About Us

Scroll to Top